Turn insights into better products, faster.
Rivo Labs helps Founders and Product teams launch smarter products, reduce costly mistakes, and improve customer outcomes using AI‑powered research.
What You get
Make smarter decisions faster
Validate MVPs and find product‑market fit before scaling.
Build products users want
Reduce friction, improve usability and increase adoption.
Boost Customer Experience (CX)
Measure CX metrics, spot friction fast and act on insights to improve loyalty and satisfaction.
Scale Research without hiring
AI‑powered workflows deliver insights quickly.
Our Services
We help you turn insights into smarter products and experiences fast, using the latest AI research tools.
1. Product / UX Research
Validate ideas, test usability and find Product‑Market Fit. Discover what truly drives your users and make confident product decisions.
Validate MVPs & product ideas
Usability testing & friction reduction
Interviews
2-4 weeks to Insights
2. Service Design & CX
Map end‑to‑end Journeys and optimize Experiences across digital and physical touchpoints to improve Retention, Loyalty and Satisfaction.
Journey mapping & service blueprinting
CX audits, metrics & recommendations
Reduce friction & operational gaps
2-4 weeks to CX Improvements
3. Strategic Consulting
Define what Research and Data matter most to your goals, then build AI‑powered Research Workflows to deliver insights, so your team can make data‑driven Decisions without hiring.
Define research & CX goals
Integrate Research into agile workflows
Train and enable Teams
Research Ops setup & AI tooling
4-8 weeks to Frameworks
Why Us?
Move at startup speed. Insights delivered fast to match development cycles
Actionable results. Recommendations you can act on immediately
Focus on MVPs, product‑market fit, and measurable CX improvements
Flexible engagement, embedded support or one‑off studies
AI‑powered efficiency and expert‑level research without adding headcount
Who We Help
Startups validating MVPs or achieving product‑market fit
Product & Design Teams improving digital experiences
Companies managing multi‑channel customer journeys
VC funds supporting portfolio companies with research‑backed guidance
About Rivo Labs
We’re a UX research and CX agency helping founders and product teams build smarter and faster, using the latest AI research tools.
Founded by Dr. Josipa Bauser, a UX Research and CX leader with 15+ years of experience across startups and global tech companies like Amazon in Silicon Valley and Europe. Josipa also teaches Research and CX at IE Business School.
We combine proven research methods with AI‑powered analysis to help teams validate ideas faster, find product‑market fit, and make smarter, data‑informed decisions that drive measurable growth.
Our Philosophy
Fast. Practical. Strategic.
We embed with your team so you can act on insights right away.
No research theater, just results
Ready to build smarter?
Contact Us.
Launch faster, validate with confidence, improve retention and satisfaction.
Or send us a message. We usually reply within 1–2 business days.